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LONI Support Resources

General

  • Password Reset - Reset your LONI account password
  • Account Request - Request a new allocation or user account
  • Account Management - Manage existing allocation and users
  • FAQ - Frequently Asked Questions
  • Users Guide - The LONI Users Guide
  • HPC Training and Tutorials
  • Available Software
  • System Descriptions
  • Documentation
  • The LONI Portal
  • LSU Pelican Documentation
  • Grid Computing with Globus
  • Grid Authentication Certificate Request
  • LoadLeveler Command File Syntax and Keywords

    • Help Desk

    Our mission is to provide superlative service to all HPC users within the resources available. There are several ways to get help with HPC problems. They are listed here in order of preference:

    Email Help Ticket sys-help@loni.org
    Telephone Help Desk +1 (225) 578-0900
    Middleton Library Advising Desk Middleton Library, 1st floor across from CC's (Tuesdays and Thursdays only)
    Instant Message AOL, Yahoo!, GMail User name: lsuhpchelp

    Unless stated otherwise, service is available from 8:30am to 5:00pm (US Central Time), Monday through Friday, with the exception of Louisiana State University holidays.

    Email

    The preferred method for requesting help is via email to sys-help@loni.org. This method is most appropriate for complex problems which require detailed descriptions, samples of computer output, and/or multiple exchanges with the consultants.

    Telephone

    Problems may be called in by phone to the HPC Help Desk at +1 (225) 578-0900. If no one answers, please try back or use the email method. The consultants may be busy helping others. The Help Desk also serves as the first stop if appointments for advanced consulting services are required.

    Library Advising Desk

    The Library Advising Desk in the LSU Middleton Library provides walk-up services. The Advising Desk is located on the first floor of the library, across from CC's Coffee Shop. Please note the limitation on hours of operation in the table above.

    Instant Message

    Instant message (IM) chat services from AOL IM, Yahoo! IM, and Google Talk are monitored as user lsuhpchelp. Chat is suitable for very simple problems, and users may be directed to one of the other methods that is better suited to the complexity of the problem.

    Please be aware that consultant services are currently manned at a best-efforts level.

    Network Operations Support

    For any problems or requests related to DNS, MRTG, or WeatherMap, email <noc@loni.org>.

    For phone support, call: 225-578-6621

    See the LONI NOC pages for more information.

    Network Support

    For network related problems such as outages or equipment issues, contact <noc@lsu.edu>.

    For phone support, contact the LSU Network Operations Center at 225-578-6621


    For common problems and solutions please visit the LONI Systems FAQ.