LONI Support Resources

Systems Support

Systems support resources, including a LONI users' guide, can be found at the LONI Systems help page

The LONI Documentation site contains a large collection of systems, software and account-related articles.

For system related problems or requests, including account questions or hardware and software issues or the LONI Portal, email <sys-help@loni.org> and a ticket will be created in the LONI OTRS ticketing system.

For phone support, call the HPC@LSU Help Desk at: +1 (225) 578-0900 (8:30am - 5:00pm Monday through Friday except University Holidays). If you need to contact individual members of the HPC staff directly, their phone numbers and email addresses can be found in the HPC@LSU Staff Listing.

To apply for a LONI account, see the LONI Account Request form.

To request a resource allocation on the LONI clusters, see the LONI Allocations website.

Network Operations Support

For any problems or requests related to DNS, MRTG, or WeatherMap, email <noc@loni.org>.

For phone support, call: 225-578-6621

See the LONI NOC pages for more information.

Network Support

For network related problems such as outages or equipment issues, contact <noc@lsu.edu>.

For phone support, contact the LSU Network Operations Center at 225-578-6621

For common problems and solutions please visit the LONI Systems FAQ.